White Paper: Working with a Managed Service Provider

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At first glance, it may appear that all Managed Service Providers (MSPs) are the same. To make it more difficult, many MSPs offer not only the same suite of services but even similar support methods and prices.

What is it then that separates one MSP from another? Here are some key characteristics you should to look for to find out which MSP is right for you:

  • Professionalism

  • Company Fit and Culture

  • Experience and Expertise

  • Technology Diversity

  • Service Offerings

Many MSPs subscribe to the philosophy that making it painful for you to switch providers is the best way to retain you as a customer. Look out for MSPs who exhibit some of these habits – ask for references and take the time to ask about these items.

Once you have picked a new MSP, being prepared for the transition is important.

It’s important that your MSP can provide a seamless transition of support services as to keep productivity from being hindered. Look for an MSP that begins with an audit to determine what information they need to collect. Ask about their project plan and the overall transition process.

WhitepapersJoel Long