Rook Advisors, a business and information technology consulting firm has received the 2020 Community Service Award from the Girl Scouts of New Mexico Trails.
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If 2020 has taught us anything, it is the uncertainty of how life will look tomorrow. When faced with ambiguous outcomes, your team will be looking for a reliable leader. Now is the time to be honing your skills, practicing good leadership, and improving your processes. Here are some key fundamentals of leadership:
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A veterinary emergency hospital was facing a slew of challenges with their existing technology provider. System performance problems plagued the organization, both on their cloud-hosted platforms and their internal office workstations.
Instead of focusing on treating their customers’ furry companions, the vet clinic leadership was having to address their technology problems. Helping staff members work around issues, providing stop-gap solutions so medical data could get processed, and coordinating problem resolution tasks were taking time away from running the business.
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Over the years, our customer had tried a number of ways to manage their technology needs. From internal staff to contract IT support individuals, they were able to get only their basic needs met at varying levels.
Small problems, however, seemed to always fall through the cracks. Over time, it was understood that some issues were not going to be solved – they were left as “this is just the way it is” and staff members resigned to work around the problems on their own.
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At first glance, it may appear that all Managed Service Providers (MSPs) are the same. To make it more difficult, many MSPs offer not only the same suite of services but even similar support methods and prices.
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Empathy is not a learned behavior. It is ingrained in the deepest parts of what makes us human. That means our company culture starts during the recruiting and screening process. It is one of many factors we look for when selecting the best people to represent us. The best people to solve our client's problems.
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Does your business need a mobile app? Not every business does, and just because you can doesn’t mean you should. Answering a few basic questions can help you understand whether or not your business needs a custom mobile application.
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Integrity is an often overused word in business. Turning integrity into a buzzword dilutes the meaning. For us, it is a part of the all-encompassing idea of accountability.
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Integrity has become an overused corporate buzzword, subsequently losing its meaning. Authenticity can be seemingly complex. There are a lot of thoughts and actions that makeup what it means to be authentic. To us, it means that we always "do the right thing".
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Growth is about being inquisitive and curious - having the humility to recognize how little you know in the grand scheme of things. It is about learning from your mistakes.
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Businesses with less than 20 employees make up almost 90% of all American companies. Start-ups and growing businesses differ significantly in how they operate from large corporations, the least of which is their relationship to technology. Large corporations have the flexibility to experiment and occasionally lose money on projects. Small businesses need effective tools and processes out of the gate. Compounding the growing need for technology in business, an ever-increasing Millenial, and Gen Z workforce who only know a world with technology, companies now need to look at technology in a new light.
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COVID-19 is still on the top of everyone's mind. We are still dealing with supply chain disruptions, economic impact, and facing new challenges such as a workforce that predominantly works from home. Organizations that are overcoming these unprecedented times are finding success in leveraging technology to do so. Jaguar Land Rover and Colgate-Palmolive are among the many enterprises turning to machine learning and other data-crunching tools.
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Grappling with the complexities of managing a modern workforce can be daunting. There are many tools and programs required, and it can be overwhelming to determine how everything should work together. Many businesses look at their IT infrastructure as a cost center, a second thought. Today, now more than ever, with the need to work from home or on the go, IT infrastructure's importance is taking center stage. In April, Goldman Sach's said “all companies are tech companies, or at least the ones that want to survive 2021".
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COVID-19 has presented a healthcare situation, unlike anything we have faced in the modern, globally connected era. The crisis has had a significant impact on our daily lives, especially economically. Many businesses have already shuttered their doors and those who have not are starting to experience extraordinary adverse side effects.
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Phishing is when a bad actor sends an email that appears to be from a legitimate person or organization. Often these emails ask you to check a shipment or possibly log into a portal designed to mimic a real website. Spear Phishing is when the bad actor uses targeted information to solicit a response. The risk is often giving up access to your email box, transferring money to the wrong person, or worse - a complete compromise of your network. Here are five tips to avoid becoming a victim of phishing attacks.
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Working from home has become an increasingly popular option for the modern workforce in almost every industry. With more and more businesses transitioning to remote work it is important to understand the security implications of making such a transition.
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Rook Advisors took a warehouse of old computers and laptops and refurbished them for students in the Albuquerque school district. The closures of schools due to the Coronavirus require students to learn remotely, but for many families they don’t have the technology to participate.
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