A veterinary emergency hospital was facing a slew of challenges with their existing technology provider. System performance problems plagued the organization, both on their cloud-hosted platforms and their internal office workstations.

Instead of focusing on treating their customers’ furry companions, the vet clinic leadership was having to address their technology problems. Helping staff members work around issues, providing stop-gap solutions so medical data could get processed, and coordinating problem resolution tasks were taking time away from running the business.

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Over the years, our customer had tried a number of ways to manage their technology needs. From internal staff to contract IT support individuals, they were able to get only their basic needs met at varying levels.

Small problems, however, seemed to always fall through the cracks. Over time, it was understood that some issues were not going to be solved – they were left as “this is just the way it is” and staff members resigned to work around the problems on their own.

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